Hippodrome
Hippodrome
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Contact us 24 hours a day, 7 days a week.

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FAQ's

I'VE FORGOTTEN MY USERNAME/PASSWORD. WHAT DO I DO?

 

If you have forgotten your username or password, click the Forgotten Password/Username link on this page.

You'll then need to enter the username or email address registered to your Hippodrome Online account so we can email you with instructions on how to access your account.

 

CAN I WITHDRAW MY WINNINGS RIGHT AWAY?

 

If your winnings were earned using a bonus, you may need to meet certain wagering requirements before you can withdraw them. You can find out the exact wagering requirements on the relevant Terms and Conditions page.

We need to know who you are in order to protect both our customers and the integrity of our service. Before you can withdraw any winnings, we'll confirm your age and identity using a Know Your Customer (KYC) check. If we are unable to verify your details, we may also ask you for additional documents to confirm your identity.

 

HOW LONG DOES IT TAKE TO WITHDRAW MY WINNINGS?

 

When you've requested a withdrawal, we'll move your funds into a short pending period (24-48 hours) before being processed by our Payments team.

We'll then process your funds and deliver them to you by the same method you used to make a deposit. If there is a restriction or limit that means we cannot use this same method, we will send your funds using your Preferred Method of Payment (PMOP). You will be contacted via email to confirm the status of your withdrawal.

Once the money has been paid to your account, it may still take a short time to clear, depending on the payment method:

  • - Webwallet – 2-24 hours
  • - Credit/debit card – 1-5 business days
  • - Bank account – 1-5 business days

 

ARE THERE ANY WAGERING REQUIREMENTS ON BONUSES/FREE BETS/FREE SPINS?

 

All match bonuses and free spins require you to play through your winnings before you are able to withdraw them. You can find out the exact wagering requirements on the relevant Terms and Conditions page.

There are no wagering requirements on Free Bets, although the initial stake is not included in your winnings.

For more information on our Casino Welcome Bonus, you can read the Terms and Conditions here.

 

WHY DO I NEED TO VERIFY MY ACCOUNT?

 

We need to know who you are. And in some instances that requires us to request your documents to check you are old enough to play and to make sure that you are who you say you are. This is a process called Know Your Customer (KYC). It's just one of the steps we take to make sure betting and playing at Hippodrome Online Casino is always fun and safe and to protect the integrity of our service.

Live Chat

At the Hippodrome Online Casino, we have a professional and friendly customer support team available. We’re happy to help worth any area of your online gambling experience, so don’t hesitate to get in touch with us.

Note: these contact details are for online players who play at the Hippodrome Online Casino. If you need to contact our land based casino please click here for contact details.

Click below to instantly speak with someone in our chat support team.

Live Chat

E-mail

support@hippodromeonline.com

You can email us by clicking on this button.

Email

Telephone

Freephone Numbers

UK: 0-808-238-9840

Canada: 1-877-907-4248

Rest of the World: +44-808-238-9840

About Us

About Us

With hundreds of world-class casino games, Hippodrome players can enjoy our superb selection of Roulette, Blackjack and Video Poker.

Safe and Fair

Safe and Fair

Hippodrome Online Casino is committed to doing everything possible to give its Customers an enjoyable gaming experience.

Hippodrome Rewards

Hippodrome Rewards

As a member of our exclusive Loyalty Club you will earn Loyalty Points every time you play.

The Hippodrome Online Casino

At The Hippodrome Online Casino we understand the thrill and excitement of online gaming better than anybody and we’re delighted to welcome you to our world of winners. With over 450 premium casino games, including Roulette, Blackjack, Progressive Slots and more, we’ve got something special for everyone.

 

Our friendly Support Team is available 24/7, all year round and we boast some of the most advanced security features available online. Join us today and you’ll instantly qualify for up to £1,000 Free* as part of our exclusive Welcome Bonus. Make the most of all The Hippodrome Online Casino has to offer and enjoy elite gaming like you’ve never experienced it before.

Hippodrome Online Casino supports Responsible Gambling.

 

Hippodrome Online Casino is a brand managed by Betway Limited (C39710), a Maltese registered company whose registered address is 9 Empire Stadium Street, Gzira, GZR 1300, Malta. Betway Limited is licensed and regulated in Great Britain by the Gambling Commission under licence number: 000-039372-R-319367 and outside of Great Britain, by the Malta Gaming Authority, under licence number: MGA/B2C/130/2006.