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Responsible Gaming

Policy

Hippodrome Online Casino is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming and have numerous measures in place to offer checks.

Click here for more information about how to gamble responsibly, in accordance with GambleAware

1. Gambling Self-Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the NODS Self-Assessment in order to more impartially assess and better understand your current levels of play. 

If you or someone you know has a gambling problem we advise you consider assistance from one of these recognised organisations: 

Gamblers Anonymous
Website: www.gamblersanonymous.org/ga

Gambling Therapy
Website: https://www.gamblingtherapy.org

2. Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter Betway. Such checks include requesting the Customer to submit a copy of a photographic identification documents (such as a driver's licence, a passport or a government issued identity card), in order to verify both age and identity.

The legal age for gaming online varies from country to country and so we advise that you check the rules of your jurisdiction before you play.

Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.

3. Staying in Control

Hippodrome Online Casino encourages each of its Customers to actively participate in the management of their gaming account and offers a variety of responsible gaming features. 

3.1 Set Deposit Limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits. Deposit limits may be set for the following periods:

  • Daily (00:00 GMT. to 23:59 GMT) 
  • Weekly (Monday to Sunday)
  • Monthly (calendar month)

At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will take effect after a 24 hour cooling-off period; and only after a further confirmation from yourself, whilst a decrease to deposit limits will be instantly applied. 

If you would like to set a deposit limit, please click here. Alternatively, you can contact Customer Service for assistance.

3.2 Stop Gambling - Exclusion

At Hippodrome Online Casino we understand that a Customer’s personal / financial circumstances may change and that there will be times when it makes sense to take a short break from gambling. In that case, you can request to be excluded from gambling for definite periods of up to 30 days as per the below list.

If, however, at any stage, you become concerned about your gambling behaviour, or reach the point where you feel you can no longer gamble safely even after having made use of definite periods of exclusion, you need to stop and we can help by excluding you from future participation at Hippodrome Online Casino, and all other brands managed by Betway Limited. In that case, your exclusion would be for an indefinite period.

The following Self-Exclusion options are available:

  • 24 hours
  • 48 hours
  • 72 hours
  • 7 days
  • 14 days
  • 30 days
  • Indefinite

Upon receipt of your Exclusion request, Hippodrome Online Casino will take the necessary measures to:

  • block your access to Hippodrome Online Casino and all brands managed by Betway Limited;

In case of indefinite exclusion, Hippodrome Online Casino will in addition:

  • contact you with a view to returning any remaining funds held in your account(s), subject to any outstanding wagering requirements and less bonus money. A minimum refund value of 10 EUR/USD/CAD or currency equivalent applies; and
  • put you in contact with a specialist gambling organisation.

NOTE: Upon a definite Exclusion period expiring, your account(s) will automatically. Likewise, in the event of an indefinite Exclusion having been set, access to your account(s) will be remain blocked until such a time as you actively request to revoke the indefinite Exclusion status. Please note however that Hippodrome Online Casino imposes a minimum exclusion period of at least 6 months, once indefinite exclusion is opted for. Upon the lapse of the mentioned 6 months and your request to revoke the indefinite exclusion, Hippodrome Online Casino will consider the account(s) for re-activation and, pending the outcome of a change of circumstance review, access to return may be granted following a 7-day cooling-off period.

Betway Limited reserves the right to block a customer’s access to gambling indefinitely, should it believe the individual to have a gambling problem.

As a further preventative measure, Hippodrome Online Casino recommends you consider applying the same Exclusion safeguard at other gambling operators with whom you hold accounts.

If you need to stop gambling, please click here. Alternatively, you can contact Customer Service for assistance.

3.3 Activity Statement

Information relating to each of your gaming sessions at Hippodrome Online Casino can be viewed for up to 6 months. The information includes the start date and time of your gaming session, plus its duration.

Further information regarding your activity at Hippodrome Online Casino can also be viewed for a period of at least 6 months. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions.

Last Updated

Last updated: 30/03/2021 at 13:00 CET.

Player Protection Policy

1. Protection of Minors

With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, The Hippodrome Online Casino encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material. 

Tips for Parents:

  • Do not leave your computer unattended when logged in to your Hippodrome Online Casino Account.
  • Password-protect your Hippodrome Online Casino Account.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your Hippodrome Online Casino Username and password safe.
  • Keep your credit/debit card(s) out of the reach of children.
  • Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors.
  • Limit the amount of time your children spend online and make use of filtering software to prevent your children from accessing inappropriate material. 

Underage gambling is not only illegal, but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, The Hippodrome Online Casino advocates you restrict their access to our website by registering with Net Nanny, a world leader in real-time Internet filtering technology. 

Other Important Tips:

  • Make sure that the decision to gamble is your own personal choice.
  • Establish limits for depositing, wagering and even losses before you commence gaming.

Never gamble if:

  • you are younger than the legal gaming age 
  • it interferes with your daily responsibilities 
  • you are being treated or are in recovery for a dependency 
  • you are under the influence of alcohol or any other substance 
  • you are attempting to win back previous losses 
  • your primary purpose is to recoup your debt with your winnings 

2. The Gaming Contract and Privacy

To participate at The Hippodrome Online Casino, you are required to enter into a ‘Gaming Contract’ with its managing company, Betway Limited, during the registration process by submitting personal data and marking the box labelled “Yes, I am of legal age and agree to the Terms and Conditions”. By entering into a ‘Gaming Contract’ with Betway Limited you are bound by its Terms and Conditions, its Privacy Policy, promotion- or competition- specific terms and conditions, and other rules and policies relevant to your Participation.

In turn, Betway Limited is committed to protecting your privacy and ensuring the security of your personal data. For further details, please view our Privacy Policy

3. Rules of Play 

Before you start gaming at Hippodrome Online Casino, we recommend that you familiarise yourself with the rules of the games and, in the case of our Casino, try our “Practice Play” mode.

4. General Odds of Winning 

To ensure the maximum protection of our Customers, the payout percentages of our casino games are both certified and published on a monthly basis by eCOGRA (e-Commerce and Online Gaming Regulation and Assurance). 

5. Odds of Winning per Game

Click here to see the Return To Player (RTP) ratio of each game offered at Hippodrome.

6. Customer Complaints, ADR/ODR Services 

Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.

IMPORTANT: to ensure your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to Hippodrome Online Casino via the following means:

For Customers who are residents of Great Britain

E-mail: [email protected]
Post: Hippodrome Online, c/o Betway Limited, PO Box 70417, London, NW1W 7LN 

For Customers who are not residents of Great Britain

E-mail: [email protected]
Post: Hippodrome Online, c/o Betway Limited, PO Box 29, Malta Post, Gzira, GZR 1300, MALTA 

In addition, the written communication must contain the following information:

  1. your username/account number
  2. your registered First Name and Surname
  3. a detailed explanation of the complaint/claim
  4. specific dates and times associated with the complaint/claim (if applicable) 

NOTE: failure to submit a written communication as outlined above may result in a delay and our ability to identify and respond to your complaint/claim in a timely manner.

Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason You are not satisfied with the resolution of Your complaint/claim, You may refer the matter to one of our named ADR entities, alternatively, You can refer the matter via the European Commission’s Online Dispute Resolution (ODR) Platform, who will then forward it on to the relevant ADR entity. 

Each ADR entity will act as an impartial adjudicator on disputes that arise between Hippodrome Online Casino and a Customer only when:

  1. the Customer has been through Hippodrome’s own internal dispute procedure; and
  2. a deadlock regarding the resolution exists. 

ADR entities available to Customers who are residents of Great Britain, 

  • eCOGRA– Casino / Bingo / Poker disputes only 

ADR entities available to Customers who are not residents of Great Britain, 

  • MGA– all disputes 
  • eCOGRA– all disputes 

Important to note: ADR is a free of charge service and the ruling reached by the ADR entity will be considered final by both Hippodrome Online Casino and the Customer, subject to full representation being given to all parties involved.

Click here for more information about eCOGRA’s dispute resolution service and to complete the eCOGRA Dispute Form.

Click here for more information about the MGA’s online gaming support service and to complete the MGA Complaint Form.

Click here for more information about the ODR Platform’s services and to complete the ODR Complaint Form.

Should You ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Hippodrome Online Casino via the means of communication listed in the above Customer Complaints procedure.

About Us

About Us

Hippodrome Casino is the biggest casino in the UK and Winner of the 2020 British Casino Awards ‘Overall Casino of the Year’.

Over 450 Games

Over 450 Games

Choose from over 450 online games including Roulette, Blackjack, Video Poker, Deal or No Deal & many more!

Fast Withdrawals

Fast Withdrawals

We offer industry leading Visa Direct transactions which enable debit card withdrawals to reach UK bank accounts in less than 12 hours.

The Hippodrome Online Casino

At The Hippodrome Online Casino we understand the thrill and excitement of online gaming better than anybody and we’re delighted to welcome you to our award winning casino. With over 450 premium casino games, including Roulette, Blackjack, Big Jackpot Slots, Game Shows and more, we’ve got something special for everyone.

Our friendly Support Team is available 24/7, all year round and we boast some of the most advanced security and responsible gambling features available online. Join the biggest and best casino in the UK today and you’ll instantly qualify for up to £50 Bonus* as part of our exclusive Welcome Offer. Make the most of all the Hippodrome has to offer and enjoy playing on the actual tables at London’s Iconic Hippodrome Casino anytime anywhere.

Hippodrome Online Casino supports Responsible Gambling.

Gambling is no longer fun when you can no longer control it. Play responsibly and make use of our player protection tools in order to set limits or exclude yourself. Visit our Responsible Gambling page or contact us for further details.

 

Hippodrome Online Casino is a brand managed by Betway Limited (C39710), a Maltese registered company whose registered address is 9 Empire Stadium Street, Gzira, GZR 1300, Malta. Betway Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 39372 and outside of Great Britain, by the Malta Gaming Authority to offer Type 1, Type 2 and Type 3 gaming services, under licence number: MGA/B2C/130/2006.

Hippodrome Online Casino

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