11. Games and Interruptions in Play
11.1 No warranties
Subject to your statutory rights as referred to in clause 13.2 below, the Service and the Software are provided on an “as is” basis and We do not promise that the Services or Software will be available uninterrupted and in a fully operating condition at all times. Access to the Services and/or Software may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.
We shall not be liable for computer malfunctions, failure of telecommunications service or Internet connections nor attempts by You to Participate in games by methods, means or ways not intended by Us.
In the event of a malfunction in a Game, Service or any of the related systems, or due to any other error, all wagers placed during such period are void and will be refunded. Funds obtained from a malfunctioning Game or Service shall be void, as well as any subsequent game rounds or Services with said funds, regardless of what Games or Services are played using such funds. If You are, as a result of such malfunction or error, credited with funds resulting in any overpayment or over-crediting to Your account, it is Your responsibility to promptly inform Hippodrome. Hippodrome reserves the right, upon becoming aware of any erroneous crediting, or payment of funds, to adjust Your account to recover any such funds.
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to You for any loss that You may incur as a result of such suspension or delay.
Note: We work hard to bring you lots of top quality services and games. If anything breaks, we will fix it as quickly as possible, and will do our best to make sure you are not negatively affected.
11.3 Final Decision
In the event of a discrepancy between the result showing on Your software and the Hippodrome server software, the result showing on the Hippodrome server software shall be the official and governing result.
You may be at a disadvantage in peer-to-peer gaming, whilst playing against other customers as a result of technical issues, such as slower network speeds or slower end user device performance.
Live television and other broadcasts which are provided to You as part of any Hippodrome offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts.
11.5 Reported Faults
Although We shall take all reasonable measures to ensure that the Services are not faulty, We cannot guarantee that the Service will never be faulty, but We will investigate and, where possible, correct reported faults as soon as We reasonably can. If a fault occurs, You should report the fault by e-mail or in writing to Our Customer Service centre.
Note: If you see anything wrong with the Website or Apps, please let us know by contacting our 24/7 Customer Support.
11.6 Service Suspension
We may temporarily suspend the whole or any part of the Service for any reason at Our sole discretion. We may, but shall not be obliged to, give You as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
Hippodrome reserves the right to suspend, modify or remove or add content to the Website (other than these Terms) or its Software at its sole discretion with immediate effect and without notice. Subject to your statutory rights as referred to in clause 13.2 below, We shall not be liable to You for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Software or Services.